January, 2017

Losing clients is a natural but inconvenient part of business. It can happen for many reasons and it is best not to analyse the situation too much, otherwise you may just go mad!  However, I always find myself wondering what I’m lacking or haven’t done. Did the relationship not live up to expectations?  Was there a lack o […]

Time is limited and it can be difficult to find any to keep in touch with your clients but it might be the single most important activity you can partake in.
Business is based on relationships.  Most relationships don’t last very long without any form of communication.  Communication is the true life source of any relationship. � […]

If you’ve ever been in business, you’ll know it’s most likely you’ll deal with people from all walks of life.  You’ll get some prickly personalities and you’ll get those that are an absolute joy.  If you’re just starting out, you must build resilience and be prepared to work with both types if […]

Yes, that’s right!  ‘You do not have to do it all’.  Let those words sink in.
I believe one of the hardest thing for our culture to do is ask for help.  Us Kiwi’s are known for our ‘can do’ attitude and most times we would rather hold onto our pride than hire someone else to complete a job for us.  […]

Take a minute to think about the tasks you complete on a day to day basis………. Do they include managing your diary, marketing, general administration, managing events and accounts?
It’s so important to understand, to be successful in business you need to leverage your top strengths whilst being aware of your wea […]

Whether you’ve started your business or have a few years under your belt, you’ll know that building a presence can be time consuming and, at times frustrating.  But it’s very important.
These days, if your business hasn’t got a presence on the internet (an online presence), it can be hard to know you exist.
What […]

“I’ll definitely make a payment online overnight.”  Is this what you constantly hear from your debtors but payment never eventuates?
Stop!  Stop accepting the excuses as it may be affecting your business, hugely.  Are you writing off bad debt, receiving part payments, finding it difficult meeting your tax commitmen […]

Celebrate with us in turning five this month!!
Lots has happened since Quintessential Concierge was launched and it seems like a good moment to look back at what we’ve learnt along the way.
Let’s start by going back in time.
It’s 2011 and New Zealand is still experiencing the economic recession which began in 2008. My  […]

Are your agendas and minutes time bombs ticking – messages to an unknown critic?
All to often meetings become an inefficient slog but this doesn’t have to be the case.  A well organised meeting needs a well-written agenda.  By sticking to a detailed, yet flexible agenda this can create a streamlined and focused meeting that meet […]